SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-15 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pug Merchandise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pugmerchandise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such a description but it takes a long time to arrive
Good cosmetic bag, soft, pleasant to the touch. On one side everything is super. On the other hand, a little cut off the head of the pug.
Very nice beautician)))
As in the photo, the drawing looks very good, if I had to put some paste it would be the same fabric is not as good quality as I expected but for the price I can't complain.
Product meets specifications
косметичка просто супер рекомендую
Llego muy pronto. El tamaño no es tan grande como esperaba, pero viene acolchado y con las costuras bien cosidas. El producto nuevo y de calidad. El vendedor fantástico
Beautician is exactly the same as in the photo. It's whole. Thank you.
товар к сожалению не пришол,но деньги вернули.Буду заказывать ещё!!!!
Very good
Very happy with my order, 1 month 3 days to arrive in Mexico
Super.
Beautiful kit, I would recommend. Delivery in 10 days
Super! Of quality! Thanks to you, it's like in the picture!
perfect
The package came very quickly. The cosmetics is good, thanks to the store. Good luck with him.
The obvious cool and great
perfect
Excellent product! Fast shipping recommend
Item not received-returned money
Nice product
Description compatible, fast wysylka
To4noe Opisanie
Very beautiful and excellent quality!
Long rode, but the quality is pleasant
Everything just like the picture
Excellent quality, children are delighted
These are perfect for carrying diamond painting stuff. They are a perfect size, beautifully made and reasonably priced. I love them so much i placed another order.
Exact, very nice
This bag is so cute. Very thick lining and perfect to carry diamond painting equipment around!
Wonderful roomy cosmetic bag!
Very good quality just like, photo
Super fast and high quality! I recommend to buy!
Love it Its So Cute
super
Viskas Outlet
I ordered it on 30.11 arrived on 21.01. It is very nice to be worth the wait.
Casmetic came as in the picture. Everything is ok. Seller recommend.
ok
Exactly as described.
Loved. Thank You.
Divine. perfect. Beautiful. A thousand and a thousand thanks
Took a few weeks to arrive but looks good quality. Thank you
Beautiful. Perfect
Larger than I thought and better quality. Definitely worth the price and shipping time.
Hood
Very nice and quality, thank you