SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-15 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pug Merchandise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pugmerchandise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After shipping up weeks! Too glittered holding. Without manual control, easy to use and shock absorber is come and you're available 헀. Generously give length ~ belt a line ㅋ ㅋ Vibration sets, electric Century adjustable to believe than lighter in surprised saw wire saw
Great Collar. Everything works as it should, 99 shibaet nobly, checked for delivery 18 days to Krasnodar.
Delivery to Peter two weeks, packed in a pup and a postal cellophane bag, got everything in full. I did not communicate with the store. The console and the collar itself with the receiving unit are compact and sound. I took the collar for a ten-month 11-kilogram basenji, the belt cut to the size of the neck. The dog within the residential area I drive on a roulette, he constantly pulls and makes jerks, for a month of use the collar did not stretch out did not break. In the field it is worn on raw grass, the collar works properly at a distance of 300-400 meters, at a greater distance did not try. Charging the executive vibration unit I have about eight hours of active walks, and the remote during this time sat down by 10 percent. Vibration tuned to 99, and the power of electroshock tuned on itself and stopped at 56, it is already tangible and for the dog enough, when hit it stops and starts scratching the neck and then performs voice commands. Shorter to buy for medium breeds I recommend.
To Sochi 2 weeks. I order the second one. Works norms.
Corresponds to the description. All charged. Track tracked. The dog turns without understanding where the sound and vibration are. Category would not like to use. I think it's enough vibration to distract the dog from bad thoughts.
I recommend it to 100%, i tested the shock option myself, which is the electricity one, al 99 is too strong to bear, i do not recommend this method to use it with the dog as it is very strong. Otherwise it's very good and works quite a distance.
Order came for 12 days in krasnodar region quality very good everything works good choice friends recommend price quality functional delivery speed very high
As described in the advertisement, good quality/price. Shipping takes 2 weeks.
I ordered 13.05 and received 03.06 in bryansk. Track tracked to the end. Brought home the company sdek. As for the veshi itself-excellent. The dog has not tried yet, but they tried on themselves. The current beats hard, it hurts straight. The strap is thin and lacquered. It is a pity that the instruction in english only. We can't figure it out. The order is satisfied.
The collar is good. price quality is perfect. batteries are alive both in the remote control and on the dock. used this at the kinologist, then decided to take myself. delivery to the energy market quickly enough, ordered 06.05.2019 received on ukrmail 24.05.2019. Dog listening.