SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-15 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pug Merchandise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pugmerchandise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as described
Great product
all fine
All right, consistent, fold well. They're a little small, but they go cinema to take them anywhere!
all well, thanks
Perfect!
ok
Perfecto
Excelentní
Fast shipping (2 weeks). The item was exactly as described, good quality, good price.
The bowl is cool, but not very deep, for a small dog the most it. The carabiner is prickly, of course, but we do not use it.
Small but nice
Perfect compact and good quality thank you
Perfecto
Very good quality!
Great!
Everything perfect
Very good, great size
Congrats!! Really fast shipping and it also has a good quality! I recommend it!
Small, for water is suitable for the road!
For now very good
Very fast shipping!
Very good. Very comfortable so I can wear it on the strap. It's taken a long time to get here.
Bowl arrived very fast. It is big and very compatible.
Tofo well the article is what I expected
Handy וחביב. Description accurate. It's fast מאד
Bowl great, very light weight, compact, conveniently to composed. Good quality material. Size suitable for small doggy. Super for away or longer spacer
Everything, as expected! Great!!!
Excellent and beautiful misochka.
The color varies but for the better it is small but to take it to long walks it is perfectly worth.
Very nice and good
Product complies with the description. Recommend, fast shipping. Bowl will surely get will check.
Quality is excellent very happy with my order
Everythink is like in the offert, cool staff to have that
Very good everything perfect
Product as described, very practical for walking with your pet. I recommend
Clusss
parfait
Perfect good quality very fast shipping
just as in the image. good quality. came fast
Good quality, sturdier than others. Like the black ring around the top.,
Fast shipping - nice quality
Arrived super fast
I'm very practical for travel and the right size so I can drink and eat.
parfait
genial
Small but comfortable
perfecto, gracias
très bien
чуть, темнее, неплохо,
Получ посылку на Укр. Почте. Тарелка мне понравилась. Она хорошего качества можно далать разную глубину. Спасибо продавцу за качественный товар. Ставлю высокую оценку.
Todo perfecto. Tardó 3 semanas en llegar a España. El plato se ve de buena calidad y es fácil de plegar y transportar. Cumple su función.
выглядит как и заявлено, сколько прослужит не известно
Good
Perfect voor onderweg, met kleine hond(jack russel)
All good
Good size, great value, quick shipping.
Mnogo je lepo i jako brzo je stiglo.
very fast shipment, product is excellent!
llegó mucho antes del tiempo que decía se ve de buena calidad
Все отлично! Очень быстро доставили!!!!
Perfect
2 weeks to arrive in Spain. As described.
tout est conforme à la description je recommande ce vendeur