SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-15 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pug Merchandise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pugmerchandise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
parfait
Товар в Беларусь пришел через 2,5 месяца. Собака реагирует на вибрацию, но пока не понятно... просто ищет откуда идет сигнал. На звук никак не реагирует.На прогулке не использовали. Порода Акита Ину.
Всё замечательно, быстрая доставка ,пришёл заряженный .Спасибо прадавцу.
Пришло мего быстро! У ошейника нет кольца за который поводок цепляется , пришлось к старому ошейнику блок прицепитьа так все работает.
The store is well done, immediately answers, I advise)))
Заказ доставили в течение четёрых дней (заказал 11.07, доставили 15.07). Коробка не мятая. В коробке полный комплект. Всё работает - проверил сразу после получения. Покупкой доволен.
Came very quickly, days for 4, delivery is straight unexpectedly fast. The case has not yet been tried, I hope, will live up to expectations.
The order came very quickly! Everything works, did not check only the current. I bought for a Japanese Spitz, a little long collar for us, I'll have to sew a little. I use vibration when the dog runs away and pretend not to hear, or to suppress aggression. The dog already got into the water with the collar, but everything works. For this on the collar there is a silicone insert to close the charging hole
The shocker is excellent, it came quickly!
I order not the first time. as always, fast delivery. I recommend
Came pretty fast. It works not always, but once. That's why our dog is very happy.
Ordered from the Russian warehouse, came with a little delay, works perfectly
They sent almost 2 weeks, already thought it would not reach, but suddenly sent and came in 3 days. Everything works, the dog has not tried yet
Everything works. Quickly charges. The dog reacts to the sound and it can not but please). Thank you very much to the store. Delivery fast
Went long 24.03 ordered, came 08.05. The sound on the receiver is weak, the current is felt from 40-45, the receiver's tips are rubberized, on the receiver there is a reset button with a closing rubber cap. Water resistant. Micro SD charging connector. Included box, charger, cord, remote, receiver, Tester, tips 6 PCs The quality is good.
Order delivered quickly, in 10 days. Everything, packed neatly, works. The purchase is satisfied, hope the training will help)
The order quickly enough brought the courier. Everything works, charged. The dog reacts, but still does not very well understand what is happening. I think it takes time to develop a reflex, but when I delayed the vibration mode she stopped running and stopped. In the next walk, the remote did not use it once, as she listened well. I hope it will help in education without injuring and not hurting her. Vibro and sound work well, electric I will never use, because I didn't even try
Thank you) everything well from Moscow to St. Petersburg came in a week
Delivery to taganroga almost 3 weeks. warned that due to quarantine shipment will be delayed. all working!