SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-15 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pug Merchandise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pugmerchandise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little bulky and heavier than I expected, but much better than carrying water, bowl and treats bag separately.
Item as described. Good quality. It took 20 days to be delivered to Vancouver (Canada).
Rekomenduoju. Bandėm IR pasiteisino. Vandens neleidžiami, Labai patogus. Pardavėjas patikimas, outlet supakuota. Pardavėjui sėkmės
Functions perfectly, even bigger than expected and I am very satisfied
Very fast delivery. Cool gadget for travel with psiakiem. Works, not cieknie. Dog happy drinking.
Got all the skper
Very good and very practical, consistent with the description.
super quality
According to the description. No water loss. Oh, great.
Excellent bottle, functional and quality!
Even thought it would be more small, but not Like
Great product, perfect workmanship, arrived fast, recommend!!!
Great thing.
Delivery fast
Comfortable thing. It is possible to make a bigger water tank. It came in 11 days.
Excellent!! Exactly like the pic!
great product
Beautiful perfect
Easy to work wish it held more water
Thank you, ralfiku really liked the water bottle :)
Excellent product. My dog liked a lot.
A good thing, comfortable) definitely advise!
Water bottle convenient and durable. My dog snow more willingly here than in the bowl water drops fluidly. It is very convenient to carry and the plastic is very firm!
Бутылочка супер! Пришла за месяц
Really nice product! Looks exactly like the description
Not that great I thought it was. It works properly only when is full of water, It’s okay for an emergency in case you don’t have other ways to give water to your dog.
Excellent quality, really quick delivery, very happy, thank you.
Me encanta! Aunque llegó con una pequeña mancha.
Todo perfecto buen producto
Very quick delivery ! Looks high quality
Muy buen producto y súper recomendable para llevarlo cuando llevamos a nuestra mascota de paseo.
The package not coming but store giv me refund, good seller
La verdad es que me quedé sorprendido porque la calidad es muy buena. Es súper práctico y útil ya que puedes llevar agua y comida incluso para una toma. Lo único malo es que ocupa bastante pero es lógico porque para tener capacidad de agua y el hueco para las chuches es necesario. En definitiva, una buena compra y estoy satisfecho.
Нижняя часть перестала закрываться на следующий же день. В остальном отличная бутылка.
netjes en snel geleverd. bedankt
fles mooi..maar lekt helaas...daarom.niet bruikbaar
Good size. Easy to dispense water, and easy to drain water back into the bottle. Good quality and matches description.
очень классная бутылочка.Мы с ней везде, очень удобно что влазит туда дневная норма корма ( около 80 гвлазит).Можно смело уезжать на целый день. вашим хвостатым другом
Parfaite exactement comme décrite plus qu’à tester
Top
Aún no la he probado pero se muy bien.
Benieuwd hoe lang het mee gaat
Good quality
Поилку доставили в срок. Заказывала быструю доставку. Нормальная поилка. Контейнер для еды маловат , но мелким собачкам хватит перекусить)
Суперская бутылочка
me encanta y a mis perros tamb, tiene más capacidad de lo que parece, es muy cómodo el boton para sacar el agua, y es un detalle el recipiente para llevar chuches o comida, una muy buena compra, y llego en poco tiempo
Бутылка очень удобная! Не протекает. Собаке понравилось, пьёт с удовольствием. Соответствует описанию. В Санкт-Петербург пришёл заказ за 2недели.
Very good quality, don't Leaking
Быстро доставили. Поилка классная. Силиконовые уплотнители, всё надёжно.
Спасибо большое продавцу за быструю доставку и качественный товар. Бутылка как на фото супер. Пластик очень крепкий. очень практичная. Продавца и данный товар конечно рекомендую.
Quality is good, everything is fine, thank you
I liked the bottle, in general. Does not leak thanks to a silicone gasket. While experiencing a bottle, the cat drank a little, quite convenient for this capacity. Back water collects well. I would like for this money, so that it was a little more durable. The color is neutral, took under a black and gray backpack-carrying for cats. I got the bottle quickly, in 2 weeks, but I took it myself at the post office, no one brought home, maybe I reacted faster than the postman. )) It was packed extra to the navel. I recommend, a useful thing, also food or goodies can be put!
Same as in description and photos. Very comfortable!
Super!!! All as in the picture. Everything works. The dog is using.
Nice bottle. Relatively large in size. No leaking. There are no smells of strangers
De fles ziet er uit zoals in de advertentie, was netjes verpakt. Lijkt goed en stevig, nog niet gebruikt.
It, s very good
Nelabai stabilus toks, bet visai geras
Delivered to Kazan in 12 days. Very cute and functional drinker with a compartment for delicacy. The water flows out and returns back to the tank, the valve holds. The puppy immediately tried to drink)
Excellent drinking bowl, everything works. Hermetic. My sister's been like this for a year.
Super fast delivery
Thank you very much, everything works.
Excellent drinking bowl, very convenient. Got a whole and pretty fast
The idea of the bottle is cool, and it itself is not bad, but the plastic from which it is made flimsy, I'm afraid it won't last long.
A cool bottle with a drinker and a container for storing dog delicious!!! Everything came whole! The color is beautiful-bright green! Recommend!
Excellent
Good thing just somewhere on a trip. the only bolshevata.
As in picture. Perfect. Loved. Indicate. Great quality.
Shipping fast. Bottle quality.
Exactly the month, the bottle is cool, such in the RF from 1600₽, cool piece) recommend, the track is tracked)
Great product but very long delivery time
It is very convenient to take on the street-immediately and water and treat.
Received in 10 days
Wow. Fastest shipping from China. Already 2x at this dealer ordered. Each delivery was the fastest which I from China. This 10-sterne-bewertung. The ordered bottle matches the description. Must I order again, then necessarily only here. Top top top
Very useful and convenient thing. Thank you store.
A good bottle for small breeds and for short walks, from the bottom compartment was the smell of plastic, but quickly weathered, the bottle can leak at the junction
The drinker as a whole is very good, I already got it. Everything is rabbling. But the plastic is a little thin. And where the compartment for feed it is not necessary if, if for a hike then the plate is small in the pot and the dog will not be able to eat with it. And for the taste of the nudiepi suitable. Water for my dog was enough for 3 times to drink. And I have a small breed of sewing and He 3 months old
Everything came intact. Delivery to Lithuania took less than a month.
Good qualitty
Cool and quality thing. Buy, you will not regret. I bought for the French 4 months, 7 kg.
Water container is not that big but great nonetheless!
Cool, Long went the truth
brilliant product, well made, works perfectly, a great buy!
Excellent goods, really liked, convenient on the way, ordered three more for friends
Great practical thing! The water is removed back, very pleasant externally, everything is convenient, does not spill. Recommend! It would be great if there was a place for delicacies-bones.
Fast delivery. The product it's ok. thank you
All as in the description, like not a bad drinker, have not been used yet
Same as in the photo
Corresponds to the description, very convenient drinking bowl. The dog immediately recognized and drank quietly from it. It is convenient that back the water also flows into the tank. In the heat, that's it. It came quickly, about a little more than a week in Moscow. Since we have a Frenchman, he on the street without water for a long time can not, just an indispensable thing has become.
The quality of the product is excellent. The only drawback is that from the bottom for candy, difficult to remove dog food (uncomfortable use because of the narrow diameter of the hole)
produs foarte bun! foarte practic
I love this item! It was shipped quickly and arrived long before the expected time.
the product works PERFECT. no leaking at all. very easy to operate. I've ordered on May 20 and got it on July 7 Very fast delivery despite the global situation.
The product matched the description. Where the Seller could have added more points would have been more communication.
Great. Received for 2 days but Top anyway. Very beautiful color.
Fast delevery Good product
Everything is super, the bottle works as it should, does not leak in closed form. To Ukraine delivery by Yanova Mail
Good qualify bottle and happy to go out with my pet now
Excellent store
Very comfortable bottle, walk without it do not leave
Came quickly, on his wife have not tried yet)
I didn't talk to the store. It came like the picture, everything works. We will break into use)
The bottle is good) everything works) thank the store) only a little with the size did not guess) took for Chiha, for Chiha velikovat) bottle size dog) to Kiev week 3)
Easy thing and nice size, I hope he a While note goes
Chic, on ozone similar 2 times more expensive, reached quickly
The bottle is great! To Krasnoyarsk arrived in 16 days :)
Arrived a little less than a month well packed works perfectly
Received very prtique arrives quite alive recommended good quality!!! Thank you good store!!!
Super Color, Button troszkę cieżko it comes, but general cool gadget, recommend
As you can see, the color is slightly different. The product itself is quality, everything works. All compartments are closed tightly.
Good product. The store sent it quickly. Recommend it.
Not przetestowałam but seems super, arrived in two weeks :)
An indispensable thing for walking with a dog, immediately went for a walk and tried, the dog ran and drank water with pleasure. Recommend it.
Super fast delivery within 2 weeks, product work very well, I am happy with it
Fast delivery and product consistent with the description